Last updated: 15 October 2026
We want your Reva Milk order to arrive safely and match what you purchased. This policy explains how to request help with an incorrect, damaged, defective or undelivered order and how eligible refunds are handled.
Damaged, leaking, incorrect or defective products
If your order arrives damaged, leaking, expired, with a broken seal, incorrect, or materially different from its description, please contact us promptly after discovering the issue. Do not consume a product you believe is unsafe. We will review the issue and arrange an appropriate replacement, return or refund, consistent with your rights under applicable law.
How to request help
- Email or contact us using the details below, quoting your order number and the item affected.
- Describe the issue and, where available, share clear photographs of the product, seal, label, batch details and outer packaging. An unboxing video can help, but is not the only way to support a valid claim.
- Keep the product and packaging safely while we review your request, unless keeping them would be unsafe.
- Wait for our return or collection instructions. Please do not send food products back without instructions.
Reporting an issue promptly helps us investigate it. A delayed report does not automatically remove rights available under applicable law.
Food hygiene and change-of-mind requests
Because ghee is a food product, opened or used products are not accepted for routine change-of-mind returns. A change of preference, an incorrect size selected by the customer, or normal texture changes caused by temperature do not by themselves establish a defect. Contact us before opening an unwanted item to discuss whether a return can be arranged. These conditions do not prevent a valid claim for an unsafe, defective, damaged, incorrect or misdescribed product, including an issue discovered after opening.
Return shipping and replacements
For an accepted claim caused by a damaged, defective, incorrect or misdescribed item, Reva Milk will arrange or cover reasonable return shipping where a return is needed. We will confirm the remedy and any collection instructions in writing. We may resolve a food safety issue without requiring the item to be shipped back. A replacement is subject to availability; an eligible refund will be offered where a replacement cannot be supplied.
Cancellations and non-delivery
Contact us as soon as possible to request cancellation. If the order has not been processed for dispatch, we will confirm whether it can be cancelled and refund any eligible payment. If a parcel is lost, undelivered or substantially delayed, contact us so we can investigate and arrange the remedy required by the circumstances and applicable law.
Refund method and timing
Once a refund is approved, we will confirm the amount and initiate it without undue delay to the original payment method where supported. For a payment method that cannot receive a refund, we will agree a suitable alternative with you. Your bank or payment provider controls the time taken for a credit to appear. We will provide the refund confirmation or reference where available so it can be traced. Contact us if an approved refund has not appeared within the processing period communicated by the payment provider.
Refunds for an accepted merchant-fault claim include the appropriate paid item amount and applicable delivery charges; we do not charge a restocking fee for such claims. This policy does not limit any mandatory consumer rights.
Contact Reva Milk
For order help, returns, delivery questions or privacy requests, email b13haven@gmail.com, call +91 97120 02343, or use our Contact page. Include your order number where relevant. Never send a card number, CVV, password or OTP.
Business contact address: A/6 Narayandham Society, Near Mahesh Complex, Waghodia Road, Vadodara, Gujarat 390019, India. This is a contact address; please obtain return instructions before sending any product.